The major advantage of departmentalization is
specialization. By concentrating on a single phase of
work, personnel achieve specialized knowledge and
skills that enable them to do the work more
professionally and complete it more quickly. They are
also able to establish closer working relations with
media representatives.
Specialization also has its disadvantages. One
disadvantage is that JOs sometimes develop a narrow
point of view or tunnel vision. Also, public affairs
specialists who concentrate their efforts in just one area
of public affairs may one day find themselves in a
position where the y are expected to perform in another
area and cannot. Therefore, you should make certain that
all JOs have the opportunity to cross-train in the major
functions of their career field. Cross-training will be
discussed later in this chapter.
In a small office with only two or three JOs, it is
usually impossible to departmentalize. A small public
affairs staff should be trained to function as a team with
each member able to replace another in his specialty
when leave, illness or major events require it.
Manning standards for public affairs offices are
based on a number of factors. Installation population,
surrounding community population, news potential of
the mission of the command, media directly served and
the proportionate allocation of total manpower spaces
are usually considered in determining the manning. A
one-PAO and one-JO office might serve an isolated
installation. At a major installation located near a
metropolis, the public affairs office staff may include
several officers and enlisted specialists (PHs/JOs), plus
a few civilians, particularly if the installation is a hub of
DoD activity.
COORDINATING
Coordination, one of the chief goals of all
administrators, deals with unifying and synchronizing
everybodys actions toward achieving a common
objective. Although listed here separately, coordination
is not a distinct and separate function. Coordination is
actually a part of all five administrative processes.
The best time to bring about coordination is at the
planning level. It is only common sense that in
determining what is to be done, you should also consider
how it will be done and who will do it (to attain
maximum efficiency with a minimum of effort from all
concerned). Coordination, or teamwork, is seen in all
aspects of public affairs activity.
In arranging a SECNAV Guest Cruise, for example,
coordination is necessary among CHINFO, the fleet
commander in chief, the type commander, the unit to
which the guest is to be assigned and the guest himself.
A command public visit on the invitation of the CO is
another example. To make it a success, coordination is
required among the CO, XO, PAO, other departments in
the command, possibly other commands, news media
and the civilian community. Even a simple thing like
sending a picture story to a newspaper involves close
coordination. If the base photo lab cannot turn out the
pictures on time and the PAO is not able to get the
necessary transportation for a pressrun, you are fighting
a losing battle.
An important part of good coordination is proper
timing. Everyone involved in a public affairs project
must not only do his share, but do it on time. If one man
or one department drops the ball, the entire project may
come to a standstill.
Planning a public affairs project, in many cases, is
like setting up the machinery for an assembly line in a
manufacturing plant. The speed of the assembly line
must be geared to the capabilities of the machinery and
workers and to the availability y of parts. You do not want
one group of workers standing around idle while another
group down the line finishes one job after another
without a break; and, of course, if you run out of
partsthat is, supplies and equipmentthe entire
assembly line will close down.
In a public affairs office, a good administrator sees
to it that the right person is suited to the right job, that
the opportunity to hone skills in a myriad of professional
areas exists, that machinery to do the work is kept in
good operating condition and that sufficient supplies
and equipment are on hand to keep the work moving
smoothly and efficiently.
SUPERVISING
As a petty officer, supervising should not be new to
you. Good supervision is nothing more than good
leadership. It means that you will guide your staff
intelligently and check the progress of their work
regularly to see that it conforms as nearly as possible to
your plans. Directions should be given simply, clearly
and completely. They should also be given in such a way
that the staff knows what is to be done and when to do
it. Depending on the job or situation, you may also have
to tell them how to do it, why it must be done in a
professional manner and when the required action must
be completed.
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